Zapflex Solutions Pvt. Ltd. (excel11plus.com) is committed to safeguarding your privacy. We have updated our policies to comply with the new EU’s General Data Protection Regulation (“GDPR”), which comes into effect on 25 May 2018. GDPR outlines new rules on how companies can hold, transmit and use personal data.
In short, we do not sell, trade or rent your personal information to others and any personal data we collect from you is done with your explicit consent to:
Data protection principles we follow
Any Personal Information you provide to Zapflex Solutions Pvt Ltd. (excel11plus.com) is collected, stored or used only for the purpose of tracking and processing your order/booking, replying to your inquiry or sending you emails which you have agreed to receive by signing up to our mailing list.
We aim to follow these data protection principles:
What rights you have regarding your Personal Data
Since the GDPR, you have more rights to protect your personal data. You can access any of these rights on the Privacy Tools page when logged in to your Parent/Tutor account or by contacting us through our contact form.
The following is a summary of those rights:
We will not be able to erase information that we have a legal reason to keep or data that is required to facilitate the provision of our products/services to you.
You have the right to make a complaint to the Information Commissioner’s Office (ICO) at any time.Go To Top ↑
What Personal Data we gather about you
Information you have provided us with
Such as your e-mail address, telephone number, name, billing address, home address, etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website.
We also record the details of your order(s), but your credit card details are not recorded by us, although they will be provided to our payment provider, Stripe.
We do not take any contact details for students, but we do request the following for each student you add to your Parent/Tutor account: Full Name, Birth Date, Gender.
Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping basket information, your IP address, your shopping history (if there is any), etc. This information is used to improve the customer experience. When you use our services or look at the contents of our website, your activities may be logged. See more info about Cookies below.
How we use your Personal Data
We use your Personal Data on legitimate grounds and/or with your Consent.
We use your Personal Data in order to:
We reserve the right to anonymize Personal Data gathered and to use any such data.
We might process your Personal Data for additional purposes that are not mentioned here but are compatible with the original purpose for which the data was gathered.
We will inform you of any further Processing and purposes.Go To Top ↑
Who else has access to your Personal Data
We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience.
We only work with Processing partners who are able to ensure an adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.
How we secure your data
We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymizing and pseudonymizing where suitable. We monitor our systems for possible vulnerabilities and attacks.
Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
If you have an account with us, note that you have to keep your username and password secret.
Cookies and other technologies we use
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
You can remove cookies stored in your computer via your browser settings. For more information about cookies, visit allaboutcookies.org.
Zapflex Solutions Pvt. Ltd.
Contact us if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.
The last modification was made on 18 July 2019.